Terms of service

Last updated: September 18, 2026

Welcome to Vinyl Flame Co. By accessing or purchasing from our website, you agree to the following terms.

1. General Information

Vinyl Flame Co. provides diamond painting kits, custom diamond painting products, and related accessories. We reserve the right to update product information, pricing, availability, and website content when necessary.

2. Products and Pricing

We make every effort to display product descriptions, images, sizes, and prices accurately. However, colors and appearance may vary slightly depending on your device or screen.

All prices are displayed in Canadian dollars (CAD) unless otherwise stated. Prices and availability may change without notice.

3. Orders and Payments

By placing an order, you agree that the information you provide is accurate and complete.

Orders are subject to availability and payment authorization. We reserve the right to cancel or refuse an order when necessary, including in cases of incorrect pricing, suspected fraudulent activity, or product availability issues.

4. Custom Products

For custom diamond painting orders, customers are responsible for providing images and information that they have the right to use.

Customers should ensure that uploaded images are clear and suitable for conversion into a diamond painting. Because custom products are made specifically for the customer, they may not be eligible for cancellation, return, or refund once production has begun, except where required by applicable law.

5. Shipping

Shipping times and costs may vary depending on the destination, product, and shipping method selected at checkout.

Once an order has been shipped, delivery times may be affected by the carrier, customs, weather, or other circumstances outside our control.

Customers are responsible for providing an accurate shipping address.

6. Returns and Refunds

Returns, exchanges, and refunds are handled according to our Refund Policy.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at vinylflameco@gmail.com with your order number and relevant photos.

7. Website Use

You agree not to misuse our website, interfere with its operation, attempt unauthorized access, or use the website for unlawful purposes.

All website content, including text, graphics, logos, images, and other materials belonging to Vinyl Flame Co. may not be copied, reproduced, or used without permission.

8. Third-Party Services

Our store may use third-party services, applications, payment providers, shipping providers, and fulfillment partners to process orders and provide services.

These third parties may have their own terms and privacy policies.

9. Limitation of Liability

Vinyl Flame Co. is not responsible for delays, interruptions, or circumstances beyond our reasonable control, including shipping delays, carrier issues, customs delays, technical problems, or events outside our control.

Nothing in these terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

10. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated date.

11. Contact Us

If you have questions about these Terms of Service, please contact us:

Vinyl Flame Co.

Email: vinylflameco@gmail.com

Customer Service Response Time: 1–48 hours